Ride-hailing firm Uber has ended its services in Uganda after a decade in the market, with operations ceasing effective 2 September 2026.

Uber, which launched in Kampala in 2016, said the move followed a review of its business in the country.

In a statement to customers released on Wednesday, the company said it had decided to wind down its Ugandan operations after a thorough assessment.

“After a thorough review of our business, we have made the tough decision to wind down our operations in Uganda, effective 2 September 2026,” Uber said.

The company thanked Ugandans for using its platform over the past 10 years, describing it as a privilege to connect customers with independent transport providers.

“Since we first launched in Kampala in 2016, it has been an absolute privilege to be a part of your daily life, connecting you with independent transportation providers,” it stated.

Uber said its platform had helped people travel to work, visit family and friends, and explore Kampala.

“Whether it was a morning commute, a ride to see loved ones, or exploring the city, thank you for trusting the platform to connect you to a driver to get you there safely,” it added.

The company acknowledged that its exit could disrupt the routines of customers who relied on its services and apologised for the inconvenience.

Uber’s departure is expected to affect drivers and others who depended on the platform for income.

Customers who preferred app-based transport will now have to turn to competing ride-hailing services or conventional options.

For drivers, the closure ends access to a platform that linked them with passengers and provided extra income.

Some may switch to alternative ride-hailing apps or seek other work.For passengers, the exit removes one of Uganda’s established app-based transport options, potentially limiting choice in a sector that has grown increasingly digital.

Uber’s withdrawal follows its earlier exit from Nigeria, where it had operated for about 12 years, and comes amid wider questions about the long-term viability of ride-hailing businesses in African markets, including challenges around costs, competition, regulation and profitability.

Since entering Kampala in 2016, Uber helped drive the shift towards app-based transport as an alternative to traditional taxis and boda bodas.

Its departure ends a decade-long presence in Uganda.