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Industry Professionals Tip Young Innovators on Customer Care, Experience

Young Innovators and entrepreneurs under the Resilient Africa Network (RAN) have benefited from training and mentorship by industry professionals on different aspects of handling big and small businesses.

The mentorship sessions dubbed RAN Innovation Fireplace take place on a monthly basis and provide an opportunity for attendees to connect, share and listen from Customer experience leaders and Managers of top brands representing the private and public sector.

The recent session was held held in August and featured three panelists including Jumia Uganda’s Country Manager Timothy Mugume, NIC Holdings Head of Corporate Communications Pamela Abonyo and Stalworth Consulting Group Managing Director Patrick Adengo.

The panel was moderated by NTV News Anchor Walter Mwesigye.

The panelists who have worked with end-users and have been in the real environment with customers on a day-to day basis told good customer journey mapping stories.

Panelists speaking to attendees of the fireplace

They helped to paint a very good picture on designing and developing products for end-users, customer segmentation, building good customer relationships, customer experience, feedback that drives continues improvement and iteration of a product or services.

In his remarks, Akello Banker founder Jean Onyait who was also in attendance hailed the fireplace as an incredible platform for the innovators and entrepreneurs.

“It is a good space to learn from Managers and business leaders who have experience in running small, medium and large enterprises on key business principles and we also get to meet with other entrepreneurs and share ideas,” he said.

About Resilient Africa Network

Resilient Africa Network (RAN) is a Makerere based business incubation lab funded by the USAID.

It is led by Makerere University with the Initiative for Disaster Resilience and Humanitarian Affairs Elliott School of International Affairs at George Washington University, Stanford University and the Center for Strategic and International Studies (CSIS) as partners

The program is present in 20 African universities in 13 countries.

In Uganda, Makerere University is lead with several participating Universities including Gulu and MUST among others.

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