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Uber Introduces Two New Products to Uganda

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Uber has announced new changes to their suite of product options in Kampala, Uganda. The everyday option, UberX has become Uber’s new premium ride, followed by a newly added option called UberGo, which will replace UberX as Uber’s most affordable ride option. UberX Saver will no longer be available.

The fast and affordable UberGo

UberGo is a more affordable ride option with a minimum fare starting at 13,000 UGX. This option uses smaller, fuel-efficient hatchback vehicles, to boost rider demand and unlock further earning opportunities for drivers.

Current drivers on UberX can now cross dispatch onto Uber Go and have the first option to add UberGo cars to the new service. 

The new UberX explained

UberX, with a minimum fare of 14,400 UGX, is now a high-end trip experience for those looking for extra comfort. The product is designed to give riders more trip customisation options and an enhanced on-trip experience. 

It will connect riders to top-rated drivers (with a minimum rating of 4.84)  with newer vehicles, offering riders a stylish ride and drivers with greater earning options. 

Commitment to improving Uganda’s ecosystem 

“Uganda is a key market for Uber in Sub-Saharan Africa. As we grow, we are committed to rolling out a suite of products that demonstrate our understanding of the local market. As we expand and launch new products, drivers will have access to more earning opportunities, and riders to reliable and convenient modes of transportation,” says Imran Manji, Head of Uber East Africa.

The company explains that they are committed to supporting and empowering the thousands of drivers that keep cities moving. With the new prices, these changes will help drivers to better manage increasing operating expenses and continue offering quality rides for residents’ everyday needs. 

Safety remains a key priority for Uber. UberGo and UberX carry the same door-to-door safety features such as GPS tracking, Driver Injury Protection, 24/7 support, and driver background checks and screenings.

As ridesharing becomes a way of life for more people, Uber is rolling out a new safety feature, Safety Check Up. Based on research, most riders seem to be unaware of the safety features available to them. As a result, Uber has launched Safety Check-up in Uganda which will encourage riders to complete their safety profile by turning on and utilising available features such as Trusted Contacts, PIN verification and RideCheck.

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